For the quickest useful reply
- Name the tool you were using
- Describe what you expected to happen
- Describe what happened instead
- Include your browser and device type
- Mention any error message exactly as shown
How can we help?
For help with a PhotoMeasureKit tool, a privacy question or a clear bug report, email the support address below.
Common support questions
Can support recover my photograph or project?
No. Project photographs are processed locally and are not stored on PhotoMeasureKit servers. If browser data or a downloaded file has been deleted, support cannot restore it.
Why does a downloaded file look different?
First refresh the page and try again in a current version of Chrome, Edge, Firefox or Safari. Include the tool name, chosen format and device in your email if the problem remains.
Can support verify a measurement?
No. Support can explain how a tool works but cannot inspect your site or confirm that a measurement is safe or accurate.
Where do I report a privacy concern?
Email support@photomeasurekit.com with “Privacy request” in the subject line and explain the request clearly.